PRIVACY POLICY

 

This Privacy Policy applies between you, the User of the Website and Collabro – Official Website, the owner and provider of this Website. We take the privacy of your information and protection of your data very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

 

Please read this privacy policy carefully.

 

 

DEFINITIONS AND INTERPRETATION

1. In this privacy policy, the following definitions are used:

DATA – collectively all information that you submit to the operators and owners of this website. This definition incorporates, where applicable, the definitions provided in the relevant Data Protection Laws;

COOKIES – a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Further information on what cookies are used and why are set out in the relevant clauses below (‘COOKIES’).

GDPR – the General Data Protection Regulation (EU) 2017/679;

COLLABRO – OFFICIAL WEBSITE, WE or US – Those who own, run or otherwise administrate this website, located at www.collabro-online.com and all of its subsidiary pages and content. As of this most recent policy update, the registered owner is COLLABRO ltd., who can be contacted c/o 2 Oakfield Road, Stourbridge, West Midlands, DY8 5XS;

WEBMASTER – The chief administrator and designer of this website, as well as the person responsible for its maintenance and updating. As of this most recent policy update, the registered Webmaster is KYLE PEDLEY, who can be contacted c/o 2 Oakfield Road, Stourbridge, West Midlands, DY8 5XS;

UK and EU COOKIE LAW – the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

USER or YOU – any third party that access the Website and is not either (i) employed by Collabro and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Collabro, and accessing the Website in connection with the provision of such services; and

WEBSITE – the website that you are currently using, www.collabro-online.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa.

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. “including” is understood to mean “including without limitation”;

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

SCOPE OF THIS PRIVACY POLICY

3. This privacy policy applies only to the actions of Collabro – Official Website and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites and channels.

4. For purposes of the applicable Data Protection Laws, Collabro – Official Website is the “data controller:. This means that Collabro – Official Website determines the purposes for which, and the manner in which, your Data is processed.

 

DATA COLLECTED

5. We may collect the following Data, which includes personal Data, from you:

a. name;

b. date of birth;

c. gender;

d. contact information such as email addresses and telephone numbers;

e. financial information such as credit/debit card numbers;

f. IP addresses (automatically collected);

g. web browser type and version (automatically collected);

h. operating system (automatically collected);

in each case, in accordance with this privacy policy.

 

HOW WE COLLECT DATA

6. We collect Data in the following ways:

a. data is given to us by you; and

b. data is collected automatically.

DATA THAT IS GIVEN TO US BY YOU

 

7. Collabro – Official Website will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, email or through any other means;

b. when you comment on, or otherwise interact with, sections of the website that permit submissions/contributions in any form from Users;

c. when you register with us and set up an account to receive any of our products/services;

d. when you enter a competition or promotion through the website or corresponding social media channel;

e. when you make payments to us for products/services, through this Website or otherwise;

f. when you elect to receive marketing communications from us;

in each case, in accordance with this privacy policy.

 

DATA THAT IS COLLECTED AUTOMATICALLY

8. To the extent that you access the Website, we will collect your Data automatically, for example:

a. we automatically collect some information about your visit to the Website, in order to make improvements to the website’s content, navigation and user experience. This includes your IP address, the date, times and frequency with which you access the Website, and the way you use and interact with its content.

b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

  

OUR USE OF DATA

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

b. improvement to our site, products and services;

c. for the purposes of providing products and services purchased, including the posting of purchases, or any essential communication related to such purchases, such as order queries, refunds and any other associated need.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your Rights” below).

11. When you register with us and set up an account to receive our services/products, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 

 

WHO WE SHARE DATA WITH

 

12. We may share your Data with the following groups of people for the following reasions:

a. our employees, agents and/or professional advisors – in order that purchases made on this site can be fulfulled by those working for it, that any competition winners can be contacted, and, wherever necessary, where any cross-promotion or information sharing is deemed necessary between this website, and the current members of the music group Collabro – Jamie Lambert, Matt Pagan, Michael Auger and Thomas Redgrave.

b. third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly and can provide any services/products offered to Users;

c. third party payment providers who process payments made over the Website – to enable third party payment providers – such as PayPal, Stripe etc. – to process user payments and refunds;

d. relevant authorities – to facilitiate the detection and prevention of crime, or the collection of legally-enforced taxes or duties;

in each case, in accordance with this privacy policy.

 

KEEPING DATA SECURE

 

13. We will use technical and organisational measures to safeguard your Data, for example:

a. access to any accounts will be controlled by a password and user name unique to you.

b. we store your Data on secure servers.

c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us at webmaster@collabro-online.com.

15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

 

DATA RETENTION

16. Unless a longer retention period is required, permitted by law or deemed necessary, we will only hold your Data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy, or until you request that the Data be deleted.

17. Even if we delete you data, it may persist on backup or achival media for legal, tax or regulatory purposes.

 

YOUR RIGHTS

18. You have the following rights in relation to your Data:

a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase – the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data – the right to “block” us from using your Data, or limit the way in which we may use it.

e. Right to object – the right to object to our use of your Data including where we use it for our legimitiate interests.

19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us at webmaster@collabro-online.com.

20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint ot the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details, and further information on their role and process, can be found on their website at https://ico.org.uk.

21. It is impotant that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

 

LINKS TO OTHER WEBSITES

22. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

 

CHANGES OF BUSINESS OWNERSHIP/CONTROL

23. Collabro – Official Website may, from time to time, expand or reduce our business and this may involve the sale and/or transfer of control of all or part of Collabro – Official Website. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

24. We may also disclose Data to a prospective purchases of our business or any part of it.

25. In the above instances, all such data shall be generalised and anonymised wherever possible, and we will take steps with the aim of ensuring your privacy is protected.

 

COOKIES

26. This Website may place and access certain Cookies on your computer. Collabro – Official Website uses Cookies to improve your experience of using the Website and to improve our range of products. Collabro – Official Website has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

27. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

28. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to those Cookies. By giving your consent to the placing of Cookies, you are enabling Collabro – Official Website to provide a better experience and service to you. You may, if you. wish, deny consent to placing of Cookies; however certain features of the Website may not function fully or as intended.

29. This Website may place the following Cookies:

STRICTLY NECESSARY COOKIES – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log in to secure areas of our website, use a shopping cart or make use of e-billing services.

ANALYTICAL/PERFORMANCE COOKIES – They allow us to recognise and count the number of visitors and to see how visitors move around and use our website whilst visiting it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

30. You can find a list of Cookies that we use in the Cookies Schedule.

31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet broswer.

32. You can choose to delete Cookies at any time; however, you may lose information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

34. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

GENERAL

35. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

36. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

37. Unless otherwise agreed, no delay, act or ommission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

38. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

CHANGES TO THIS PRIVACY POLICY

39. Collabro – Official Website reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Collabro – Official Website by email at webmaster@collabro-online.com.

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40. This most recent version of this privacy policy is dated 08 December 2020.

 

For fan mail, sponsorship, endorsement and general enquiries:

LAMBERT JACKSON

c/o customerservices@lambertjackson.co.uk

For booking enquiries:

ANGIE RANCE at UNITED TALENT AGENCY

c/o angie.rance@unitedtalent.com

CONTACT | PRIVACY
All content © Collabro 2021. Website by nuEditorial.

For fan mail, sponsorship, endorsement and general enquiries:

LAMBERT JACKSON

c/o customerservices@lambertjackson.co.uk

For booking enquiries:

ANGIE RANCE at UNITED TALENT AGENCY
c/o angie.rance@unitedtalent.com

CONTACT | PRIVACY
All content © Collabro 2021. 
Website by nuEditorial.